How it works
From booking to fitted piece
Grillz aren't bought off a shelf — they're cast from a mould of your own teeth. Here's every stage, from the booking form to the moment the finished piece fits.
The short version
- ◆Every order starts with the booking form — there's no phone line or walk-in counter.
- ◆The mould appointment happens in Madrid, or as a home visit anywhere in the Madrid region.
- ◆A deposit is due before casting begins; the balance is settled at fitting.
- ◆Plain pieces take 5–10 working days; gold and stone-set pieces take 10–15.
1. Book through the form
Everything starts on the booking page. Tell us which teeth, which metal, and your budget, and whether you'd rather come to us in Madrid or have us visit you. We reply with a realistic spec and an appointment slot — all by email, no calls needed.
2. The mould appointment
We take a dental-grade impression of your teeth, either at our Madrid appointment slot or during a home visit anywhere in the Comunidad de Madrid. The appointment takes about 20–30 minutes: we seat a tray of impression material over the arch, hold it briefly while it sets, and check it immediately for bubbles or drag marks before you leave.
Home visits are available across the Madrid region for anyone who'd rather not travel in — ask about availability and timing when you book.
- ·Brush before the appointment — a clean surface gives a sharper mould.
- ·Tell us about crowns, veneers, braces or a recent extraction beforehand.
- ·If you're mid-treatment with your dentist, finish it first — teeth move.
Does the mould appointment hurt?
No. It's the same type of dental impression used for a retainer — cold and a little strange for a couple of minutes, then done. No drilling, no injections, no numbing.
3. Deposit before casting
Once the mould is confirmed clean, we send a quote based on the spec agreed at booking. A deposit is required before we cast — this covers the metal and the setter's time and confirms your place in the queue. Prices are quoted in euros; ask for an invoice and we'll provide one.
4. Casting and hand finishing
The mould becomes a model, the model becomes a wax, and the wax is cast in your chosen metal. Plain pieces then go straight to polishing. Gold and stone-set pieces take longer — the setter places and secures each stone by hand before the final polish.
5. Fitting
At the fitting appointment you try the finished piece, we make any small adjustments on the spot, and you settle the balance. If anything needs more than a minor tweak, we'll take it back for a quick correction rather than hand over something that doesn't sit right.
Turnaround times
Plain silver or dental gold pieces: 5–10 working days from the mould appointment. Gold and stone-set pieces: 10–15 working days, because hand-setting stones takes real time. We'll confirm a date at the quote stage.
How long does the whole process take?
From the mould appointment: 5–10 working days for plain pieces, 10–15 working days for gold or stone-set pieces. Booking and quoting usually happen within a day or two by email.
Common questions
Do I need to travel to Madrid for the mould appointment?
Not necessarily — we offer a mould appointment in Madrid or a home visit anywhere in the Comunidad de Madrid. Tell us your preference on the booking form.
When do I pay?
A deposit is due after the mould is taken and the quote is confirmed, before we start casting. The remaining balance is due at the fitting appointment.
Ready to start?
Fill in the booking form with your spec and preferred appointment type — in Madrid or a home visit — and we'll reply with a quote and a slot.
Book your appointment